Refund policy

Last updated: October 22, 2026

This policy is part of our Terms of Service. By placing an order, you agree to it.

1. Cancellations

• In-stock items: may be cancelled any time before shipment, subject to a 5% cancellation fee. Card processing fees are not returned to us when an order is cancelled, so this fee covers those unrecoverable costs.
• Made-to-order items (any product listed as "made to order" or with a lead time): may be cancelled within 24 hours of purchase, subject to the 5% cancellation fee. After 24 hours, production has begun, materials have been committed, and the order is non-cancellable and non-refundable.
• Lead times are estimates. A production or shipping delay beyond the estimated lead time does not make a made-to-order item cancellable or refundable.
• Order changes that result in an equal or greater order total are not subject to a cancellation fee. Changes cannot be made once an order has shipped or made-to-order production has begun.

2. Returns

Eligible items may be returned within 30 days of delivery, subject to all of the following:

1. Return authorization required. Email support@modalwork.com with your order number to request a Return Authorization (RMA) number before sending anything. Returns sent without an RMA will be refused or returned at your expense.
2. Condition. Items must be new, uninstalled, unused, unmodified, undamaged, and in the original packaging with all hardware and paperwork. Items that show signs of installation, test-fitting marks, tool marks, fluid, or modification are not returnable.
3. Restocking fee. A 20% restocking fee applies to all returns.
4. Shipping. You pay all return shipping. Returns must be shipped with tracking and insured for the full value. ModalWorks is not responsible for returns that are lost or damaged in transit, and they will not be refunded. Original shipping charges and shipping protection fees are non-refundable.
5. Inspection. Returns are inspected on arrival. If an item does not meet these conditions, we may refuse it, return it to you at your expense, or deduct the cost of restoring it to new condition from your refund.
6. Refund. Approved refunds are issued to the original payment method within 10 business days after inspection, less the restocking fee and any deductions.

3. Non-Returnable Items

• Made-to-order, custom, or special-order products
• Items with Cerakote, custom finishes, or custom colors
• Any product that has been installed, test-fit on a vehicle, used, or modified
• ECU tunes, software, and digital products
• Electrical and electronic components once the packaging has been opened
• Gaskets, seals, and other consumable parts
• Clearance, open-box, and "scratch and dent" items
• Apparel and merchandise that has been worn or washed

4. Damaged, Defective, Missing, or Incorrect Items

Inspect your order before installing anything. Report any damage, defect, missing item, or incorrect item to support@modalwork.com within 72 hours of delivery, with your order number and photos of the item, the outside of the box, and the packing materials. Do not install a damaged or incorrect part, and keep all packaging until your claim is resolved. After 72 hours, or once a part is installed, the order is considered accepted as delivered.

Shipping damage: Damage that occurs in transit is resolved through Guide Shipping Protection (if you purchased it at checkout) or the carrier, not by ModalWorks. ModalWorks does not repair, replace, or refund items damaged in transit. We will document your report and help you with the claim. See our Shipping Policy.

Our errors: For approved claims of a manufacturing defect, a missing item, or an incorrect item shipped by us, ModalWorks will choose, at its discretion, whether to repair, replace, or refund the affected item.

5. International Orders

Duties, taxes, brokerage, and customs fees are never refundable. If you refuse an international shipment or fail to pay import charges, any refund will be reduced by the original shipping cost, return freight, duties, taxes, storage, and carrier fees, and you agree to pay any of these charges billed to ModalWorks that exceed your refund.

6. Limited Warranty

ECU tunes: No warranty. Tune purchases must be used within 30 days of purchase and cannot be cancelled or refunded after that period.

ModalWorks-manufactured products: We warrant to the original purchaser that ModalWorks-manufactured products will be free from defects in materials and workmanship for 1 year from the date of delivery.

Third-party brands (for example GFB or Cometic) are covered only by their manufacturer's warranty. We will help you with the claim process, but ModalWorks does not separately warrant them.

The warranty does not cover:

• Damage caused by improper installation, failure to follow instructions, or installation by anyone other than a qualified technician
• Damage caused by tuning, calibration, excessive boost or power, poor fuel, detonation, or operation beyond factory or published specifications
• Racing, competition, track, or off-road use
• Products that have been modified, repaired, coated, or altered by anyone other than ModalWorks
• Failures caused by other components, including parts supplied by you or a third party
• Normal wear and tear, cosmetic wear, discoloration, heat discoloration, corrosion, scratches, and finish or coating wear
• Damage from accidents, abuse, neglect, improper storage, shipping (see our Shipping Policy), or acts of nature
• Labor, diagnosis, removal, reinstallation, fluids, towing, rental vehicles, downtime, or shipping costs
• Engine, drivetrain, or vehicle damage of any kind

Warranty claims: Email support@modalwork.com with your order number, a description of the issue, photos or video, and, if requested, installation and tuning records. We may require the product to be returned, at your expense, for inspection before any decision. If we confirm a covered defect, we will repair or replace the product or, if neither is practical, refund the price paid for it, at our sole discretion. Replacements may be the current version or a product of equal function. Repaired or replaced products are covered only for the remainder of the original warranty period.

This limited warranty is your sole and exclusive remedy. It replaces all other warranties, express or implied, including implied warranties of merchantability and fitness for a particular purpose, to the extent permitted by law. ModalWorks' total liability will not exceed the amount you paid for the product. See our Terms of Service for the full disclaimer and limitation of liability.

7. Chargebacks

Please contact us before disputing any charge. Filing a chargeback instead of using this policy will suspend any pending return, refund, or warranty claim. See Section 10 of our Terms of Service for full details.